From Start-Up to Scaling: How IT Documentation Powers Every Stage of Your MSP

In the fast-paced world of managed service providers (MSPs), one thing remains constant at every stage of growth: the need for robust IT documentation. Whether you’re just starting your MSP, expanding your team or preparing for acquisition, well-structured documentation is the foundation of your success.

Join guest speaker, Erick Simpson, MSP Expert & Thought Leader at MSP Mastered®, and Wendy Har, IT Glue's Senior Director of Product Marketing, as they explore how AI-documentation drives performance improvement across every stage of an MSP's journey and maturity stage. Whether it's onboarding new clients, automating routine tasks or navigating a merger and acquisition — where integrating different organizations, technologies, systems and processes can create unexpected challenges — discover the tools, strategies and best practices that can turn your documentation into a powerful asset.

In this webinar, we’ll explore how IT documentation plays a critical role in each phase of an MSP’s journey: 

• Starting out – When your MSP is in its infancy, establishing a solid documentation framework is essential. We’ll discuss how documenting your processes, SOPs and workflows helps you keep track of what’s working and what needs improvement. This phase is about building a repeatable, scalable model from the ground up.
• Scaling up – As your MSP grows, you can’t be everywhere at once. We’ll show you how IT documentation enables your team to operate independently, ensuring they have access to consistent information to manage clients, troubleshoot issues and resolve tickets without relying solely on you. Learn how to reduce bottlenecks and create a self-sufficient operation.
• Acquisition or exit strategy – When considering acquisition or preparing for growth through acquisition, your documented processes and workflows are invaluable. Potential buyers or partners will assess how organized and replicable your business is, and clear documentation enhances the value and appeal of your MSP. We’ll discuss how IT documentation smooths the transition process and sets you up for a profitable outcome.