Jumping between applications for resolving IT tickets can easily affect a technician’s productivity. Over time, this could become a costly affair and affect an MSP’s bottom line.
With the Kaseya BMS integration with IT Glue, you can now view, resolve and update IT tickets directly from within your IT Glue portal without having to switch applications. All ticketing functions you can do with BMS can now be done within IT Glue. This helps technicians boost efficiency and lower resolution times.
Check out this feature sheet to learn more about how this ticket resolution process works in IT Glue.